How To: Update Subscriptions Safely and Avoid the "Please Check the Interval" Error Message
When attempting to update a subscription, you may have attempted to first open the original subscription, update the values or other properties, then save the changes. This will not update the details for all existing subscriptions - only future ones. Noticing this, you may have attempted to STOP the old subscription and then re-assign the subscription with the updated information to your client. Doing so will generate an error. This happens because each subscription template has a unique identifier. If you attempt to stop a subscription that is set to run for a period of time, and then re-assign that same subscription (even if it has updated settings) within the same time period, the error is generated. This is in order to reduce potential for duplicate debits/credits on client accounts. The solution to this is to either rename the subscription or delete it. After that, you will need to create a new subscription and configure it with the new settings, then assign that subscription to your clients. We realize this can be frustrating, especially if updating for all clients, so we are working on a solution to implement a solution that will automatically make this change for you.
In the meantime, please follow this guide for clear instructions on how to avoid this error and update your subscriptions without issue.
Related Articles
Network Service Subscriptions
Network Service Subscriptions Network Service Subscriptions are special service subscriptions established by the Enterprise Network Provider for use by eligible Network Providers. To find out if you are eligible to participate in a special service ...
Service Subscriptions
A service subscription will automatically charge your clients according to the timeframe you create. For example, let's say you charge $150.00 per week for rent. You can create a service subscription that automatically charges the clients you assign ...
How do I apply cash payments?
To apply a Cash payment for services 1. Go to the Staff Backend Portal https://arms.recoveryoutcomes.com 2. In the sidebar menu select "Clients" --> "Active Clients", and select your client 3. Select the "Account" tab, beneath the client image 4. ...
How do I apply credit card payments in the Staff Backend Portal?
To apply a credit card payment to a client ledger using the Staff Backend Portal 1. Go to the Staff Backend Portal https://arms.recoveryoutcomes.com 2. In the sidebar menu select "Clients" --> "Active Clients", and select your client 3. Select ...
How do I charge a client for services?
To add a charge to a client ledger 1. Login to your ARMS account and navigate to the top left hand corner of your screen to select the menu button 2. In the side menu select 'Clients' and choose the client you would like to charge 3. Select the ...