1. Welcome to ARMS!

1. Welcome to ARMS!

Course Overview

We are really happy you are on this journey of growing recovery capital with us. This course is the first of many to help support you in your role and learn how to use the ARMS system to enroll your clients so that you can proceed to the next course and begin the process of measuring and building recovery capital. 

In this course we will walk you through the following;

  1. Learn how to navigate the system
  2. How to reach support if you need help?
  3. Review the basic configurations to ensure it is set up properly for your program
  4. Bed Board
  5. Referral sources
  6. Phases
  7. Caseloads
  8. Brief overview of custom intake
  9. How to enter clients into the system?

Hope you enjoy taking this journey with us and thank you for your commitment to Recovery! 


Please watch the following video for an introduction to basic system navigation.


How to Contact Support

Here are some brief instructions on how to contact the support team. While your Enterprise Champion is a great point of contact for general support using the platform, the GET HELP support team can provide more direct technical support and training for most issues.
  1. NAVIGATING TO THE SUPPORT PAGE
    1. While logged in to ARMS, select the Cog icon at the top right of the screen
    2. Click "Contact Support" to open the support ticket module, which will slide out from the right of the screen on most devices.

  2. BEFORE SUBMITTING A TICKET
    1. Before submitting a ticket, click on the "Knowledge Base" section at the bottom right of the window.
    2. Use the search bar at the top of the window to search for keywords related to your issue. You may find a solution to common issues and questions here. 


  3. TO SUBMIT A REQUEST FOR HELP
    1. Enter your information and click the Submit button to send the ticket to the support desk. We try to respond to all requests within 1 business day, but usually before then if the request comes between 8am and 8pm EST.
    2. NOTE: The best support tickets share all of the relevant details (including your organization's name if not automatically populated) as well as steps to either recreate the problem or get to the section of the website you need help in. Please share any error messages you might have received. Screenshots are extremely helpful. This information will help expedite your request significantly.
  4. TO CLOSE THE SUPPORT TICKET WINDOW
    1. If you opened the window and can't figure out how to close it - you're not alone!! This support widget is hosted by Zoho, which, for some reason, has placed the "Close" button at the bottom left of the window.
    2. Click the little X with a partial circle around it to the left of the bottom row to close the support window.

    • Related Articles

    • 4. How to create S.M.A.R.T. goals in the ARMS System?

      Goal templates are embedded into the ARMS system which are designed with the S.M.A.R.T method in mind. These templates should have been preconfigured by your program administrators during the setup and implementation process of ARMS for your ...

    • 3. Navigating the REC-CAP and ARMS

      REC CAP assessments are where the journey of Measure Plan and Engage begins. This is part of the transition from a deficits-based to a strengths-based model of recovery in which the growth of assets, and the overcoming of barriers, is mapped to help ...

    • 1. Orientation

      Course Overview Welcome to our e-learning course on transforming the REC-CAP Assessment results into an effective recovery care plan. Join us as we delve into the important process of goal-setting, assertively linking to resources and node-link ...

    • 5. Practice scheduling an RGE

      Using your test client in ARMS, practice scheduling a recurring goal event (RGE). Here are some videos that cover the process. ADD HEALTH SCREENING GOAL TO THE RECOVERY PLAN ADDING THE RECOVERY PLAN ENGAGEMENT GOAL TO THE RECOVERY PLAN ADDING THE ...

    • 3. Enrolling a Test Client

      We want to ensure you have the resources you need to succeed in your role and to get the most out of this training. Just as a reminder, if you find yourself unable to access the settings discussed in this training, and you should have access to them, ...